Refunds, Returns and Exchanges


Basic Refund Policy

Retail Items: These have a full 7-day guarantee. If you don’t like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full / partial refund depending on the item’s state. We also have a 1 FULL YEAR warranty for some of our products. Kindly ask our CSR (Customer Service Representative) if yours is covered. You only pay the return shipping fee and replacement of parts after the 7-day guarantee lapsed.

How much is shipping? offers different shipping prices in different countries/regions. At present, our main sales regions are the United States and Europe. Some products include shipping costs, but some shipping costs will be displayed on the Check Our page. And better yet – all orders are tracked, so you know when your order will be delivered.

How do I track my package?

You can check on the status of your order at any time by checking your own account or emailing the customer support desk at

Refund method and timing

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns by mail, once we receive your return, we will process it within 7–15 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.

Special considerations

Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at +86 755 2558 3221

Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.

Product accessories and packaging

Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.


Sure, no problem! Just email us at and we’ll get back to you right away.